CPI Property Maintenance

At CPI we maintain a staff of talented maintenance technicians to meet almost every need for your residential and commercial maintenance needs. We take doing things right the first time very seriously. We strive to be as efficient as possible for the wide variety of property owners that we do business with. Property maintenance can be overwhelming to the unsuspecting new property owner, and we at Catlin make sure that we stay abreast of codes, laws, techniques, and best practices so that we can ensure an owner’s property is in good renting order.

Services that we offer:

Make ready maintenance: Or otherwise known as ‘Unit Turn’, is when we perform maintenance on a unit to get it ready for the next person to move in. We have the knowledge and expertise to turn a unit as a full remodel or as minimally as possible. It is all up to the owner’s discretion. We also utilize this time to perform a comprehensive maintenance check on all the fixtures, devices, plumbing, and more, as to take care of major things while the unit is vacant, as well as possibly prevent future maintenance requests. It is noteworthy to mention that there are some things that are required by law to take place before a new tenant can move in. For example,  lock changes and carpet cleaning are among the easiest to recognize.

Commercial Tenant Improvements: Commercial is quite a bit different than residential in almost every way imaginable. One of the key differences is that when a tenant moves into a commercial space, they generally need significant changes made to the space to meet their needs. With our team of highly skilled carpenters and technicians we can meet those needs by customizing the commercial space accordingly. Some examples include moving walls, removing offices, building new offices, adding entry ways, removing entry ways, and much more.

Emergency Response: Preventing personal injury and property damage are the primary goals behind this type of maintenance. At Catlin we have an emergency line open 24hrs and through the holidays just in case something happens during those times. If, in any way shape or form, the property is going to cause bodily harm to someone, or there is something that we can prevent property damage by sending someone out, those things constitute an emergency. There are other things that are more subtle that are considered emergencies but in each case it’s important to have an experienced technician receive the call and ascertain whether we need to go out on emergency time or if it can technically wait until the next available business day.

General Maintenance: Keeping a unit in tip top shape requires communication between the property managers and the tenants. It’s a two-way street sometimes. Most of the time the tenant is the instigator of a work order, they will notice something that isn’t quite working right, or has become broken from normal wear and tear, or even something they have accidentally broken. The tenant can call in or use our online portal  to  generate a work order and we will get to the issue as soon as possible. There are varying degrees of priority on work orders. Some are required by law to be taken care of within 24 hours of notice such as power outages, or no water in the unit. Others are required by law to be taken care of within 72 hours of notice such as refrigerator not working, or a stove not working. Then for everything else there is still a requirement by law, where the tenants have a right to have conditions in their unit maintained in proper working order. It is a full-time job knowing these boundaries and meeting these requirements. At the same time, it is just good customer service, for the tenant and the property owner, to be prompt and efficient with repairs and costs.

Categories of Maintenance that we perform: Catlin Properties Maintenance Department is capable of a wide range of general contracting skills. We are capable of fixing, refurbishing, repairing, building new, and diagnosing/troubleshooting a wide variety of aspects of residential and commercial properties. Our skillset includes appliance repair, plumbing , kitchen/bath remodel, landscaping, painting, and much more.

Quick Tips and Tricks to Save Money:  Anything preventative is always preferable over trying to solve a problem after it’s too late. Regular (annual or so) inspections of a property inside and outside can go along way to preventing serious damage. 

• Make sure anything that is supposed to keep water out is functional and doing its job. Window caulking and flashings should be intact, tub surround caulking should be intact. These two things can avoid extensive property damage. The last thing you want to do is replace primary structural members in your unit because a leak was allowed to go on for years. In-general if water isn’t where it is supposed to be then that is cause for concern. Given enough time, water will bore through concrete and cause serious problems wherever it is.
• Check under sinks for leaks in drain plumbing as well as wall valves. It’s best not to store too many items under sinks so that when leaks occur, they will be noticed   early on. This simple tip can avoid minimal to extensive property damage.
• Winterization of a unit each year is a good idea. Covering external spigots can be the difference between a cracked water pipe and making it through the winter unscathed. Cracked water pipes can be very costly if this occurs inside of a foundation or in another hard-to-reach spot.
• Avoid putting any grease in drains. This one is tough to get everyone on board with because not everyone understands that even small amounts of grease build up in pipes over time. Eventually it’s likely unavoidable but the more we try to keep grease out of the lines the longer they will last before needing a replacement.
• If you are unsure of a maintenance issue, our team of maintenance experts are ready to assist you.

Need a larger remodel or tenant improvement project?  CPI Construction is a division of Catlin Properties Inc.  Give us a call to discuss how we can help!  360-636-2897